That all depends on where you are. We ship most orders within 24 hours. Orders within the US usually take one to three days. Orders to Canada and Mexico a little longer, perhaps a week. Orders to Europe and Asia can take from five days to two weeks depending on the reliability of your local post office.

You can use all inks and most paints in our pens. If you use thick inks like genuine India ink, use our fast flow feed. If you prefer thin inks like fountain pen ink, throttle back the flow with our slow flow feeds.

Remove the nib and feed from the front, unscrew the two halves of the body, remove the cartridge reservoir, then flush all parts. Look through the front part to make sure there are no obstructions .Reassemble the pen and go to work.

If the feed plugs up, pull out the feed and scrub it with an old toothbrush. If dried ink sticks to the feed, scrape it off. If pen parts stick together, wipe the threads clean and reassemble. If you can't unplug the pen, send it to us.

Yes, our pens are modular, so just pull the old ones out of the pen and stick in the new ones. You can clean and reuse most nibs and feeds.

Yes, we sell individual pen parts. Look for "pen cap", "pen body" and "pen section".

Yes, that's what our pens were originally designed for. Since then the range of inks and paints has grown and we've grown with them. Where ink turns into paint is a judgment call. We don't recommend that you use lacquer or enamel, but only because you can't leave those paints in the pen. You can use them - just clean them out after every use.